We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When my computed did a windows 7 update my mozilla thunderbird e-mail program opens, but I cannot open the folders, cannot write a new e-mail, etc.

  • 2 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av Wayne Mery

more options

When I open Mozilla thunderbird, it goes directly to the home page. I have to right click on the inbox and open it in a new tab, and then it takes forever (if at all) for them to download. I cannot write a new message and when I do get a folder to open in a new tab, I cannot open the e-mail or attachments.

When I open Mozilla thunderbird, it goes directly to the home page. I have to right click on the inbox and open it in a new tab, and then it takes forever (if at all) for them to download. I cannot write a new message and when I do get a folder to open in a new tab, I cannot open the e-mail or attachments.

Valgt løsning

Sounds like what some other users are seeing

1. open tools | addons | extensions and remove Lightning/calendar addon 1a. if you can't get to addons, then start thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode and try again) 1b. if you still can't get to addons, reinstall thunderbird from http://getthunderbird.com/ 2. restart thunderbird 3. reinstall Lightning/calendar addon - if you need the functionality

Please tell us, does that help?

Les dette svaret i sammenhengen 👍 1

All Replies (2)

more options

Valgt løsning

Sounds like what some other users are seeing

1. open tools | addons | extensions and remove Lightning/calendar addon 1a. if you can't get to addons, then start thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode and try again) 1b. if you still can't get to addons, reinstall thunderbird from http://getthunderbird.com/ 2. restart thunderbird 3. reinstall Lightning/calendar addon - if you need the functionality

Please tell us, does that help?

more options

Or, install the updated lightning addon 4.0.3.1 which came out this morning.

Please let us know your results. Thanks