Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox will not connect to the internet on Ubuntu

  • 2 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av a218

a218
a218
more options

I am using a Dell inspiron 530 with Ubuntu operating system. About a week ago Firefox stopped connecting to the internet. Occasionally, it will get as far as the home page(Google), but just churns if I try to go further. I have uninstalled Ubuntu and reinstalled the current version of Ubuntu(15.10). This is a wired connection(the only one in the house). I have changed the cable and tried using different ports, to no avail. I have no problems with my numerous wireless connections. I have contacted by internet service provider(Brighthouse) and confirmed that there are no issues with the router. I have tried some of the fixes suggested on your website, also to no avail. I have no other browser on the computer. I have no security on the computer, as it is used for only a limited number of trusted websites.

I do not know what else to try.

Thanks

I am using a Dell inspiron 530 with Ubuntu operating system. About a week ago Firefox stopped connecting to the internet. Occasionally, it will get as far as the home page(Google), but just churns if I try to go further. I have uninstalled Ubuntu and reinstalled the current version of Ubuntu(15.10). This is a wired connection(the only one in the house). I have changed the cable and tried using different ports, to no avail. I have no problems with my numerous wireless connections. I have contacted by internet service provider(Brighthouse) and confirmed that there are no issues with the router. I have tried some of the fixes suggested on your website, also to no avail. I have no other browser on the computer. I have no security on the computer, as it is used for only a limited number of trusted websites. I do not know what else to try. Thanks

All Replies (2)

FredMcD
FredMcD
more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

a218
a218 Eieren av spørsmålet
more options

When I installed the new version of Ubuntu, Firefox was automatically installed with it. Firefox stopped working in the old version of Ubuntu, and does not work with the newest version of Ubuntu. Also, the instructions for firewalls appear to be for Windows systems. I am running Linux. I'm at the limits of my expertise(and maybe beyond them), but I don't believe there is a firewall, since there is no security software on the computer.