Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Virgin media UK has changed it's ISP address and I am unable to add the new address via automatic or manual, How do I do it?

  • 2 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av matelo

more options

Virgin used to use google for it's email service but has recently created a new ISP of it own. I am unable to find it using the automatic 'add account' in Thunderbird. I have tried to do it manually without joy. I can get into my email account using Virgin webmail page. Any suggestions please? GMN

Virgin used to use google for it's email service but has recently created a new ISP of it own. I am unable to find it using the automatic 'add account' in Thunderbird. I have tried to do it manually without joy. I can get into my email account using Virgin webmail page. Any suggestions please? GMN

Valgt løsning

Via Menu Bar File > New > Existing mail account or Via Mail Toolbar Menu icon > New Messages > Existing mail account

Enter name Enter full email address Enter password - same one you use to access webmail

select to remember password. click on 'Continue'

thunderbird attempts to look up configuration settings. Check: Has it selected the correct type of acount: POP or IMAP Are the settings correct.....see info at link below. to manually set/correct them click on 'Manual config' button

See server setting here: http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2743

Depending upon your email address...the part after the @, this will determine what the server name for POP/IMAP/SMTP will be.

Use 'Re-test' button to check modifications. Click on 'Done' to create the mail account.

Les dette svaret i sammenhengen 👍 1

All Replies (2)

more options

Valgt løsning

Via Menu Bar File > New > Existing mail account or Via Mail Toolbar Menu icon > New Messages > Existing mail account

Enter name Enter full email address Enter password - same one you use to access webmail

select to remember password. click on 'Continue'

thunderbird attempts to look up configuration settings. Check: Has it selected the correct type of acount: POP or IMAP Are the settings correct.....see info at link below. to manually set/correct them click on 'Manual config' button

See server setting here: http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2743

Depending upon your email address...the part after the @, this will determine what the server name for POP/IMAP/SMTP will be.

Use 'Re-test' button to check modifications. Click on 'Done' to create the mail account.

Endret av Toad-Hall

more options

Thanks Toad-Hall now operating as I like. Greatly appreciated. Matelo