Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

mail server password required

  • 1 svar
  • 15 har dette problemet
  • 3 views
  • Siste svar av Toad-Hall

picture
picture
more options

Hi, We have just had some updates and our Mozilla program has disappeared! We have re loaded it but now cannot log on as we keep getting a pop up saying "Mail server password required" We have no idea what this is - please help!! Best regards, Chris

Hi, We have just had some updates and our Mozilla program has disappeared! We have re loaded it but now cannot log on as we keep getting a pop up saying "Mail server password required" We have no idea what this is - please help!! Best regards, Chris

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If Thunderbird was missing then it was uninstalled by whomever did the computer updates.

The password that is being requested is the same password you would use to access your webmail account via a browser.

Passwords can only be set up/modified via the webmail account. When attempting to logon to webmail, if you do not know password, there should be a 'forgotten password' or similar link. You would need to follow the instructions to gain access, then reset password.

Then use that same password in Thunderbird, so Thunderbird can access the server.