Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Latest build of FF hangs up every few minutes for about 10-15 seconds (Windows 10)

  • 4 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av FredMcD

more options

This problem started after the update to 48.0.2.

Basically, FF will hang every 5 or so minutes of browsing for a length of 10-15 seconds. The browser becomes completely unresponsive during this time and the title bar displays "not responding". There is no pattern to the behaviour. It can hang at any time, even just browsing a basic HTML text site.

The same thing happens in safe mode so it is not an add-on issue.

I am on the latest version of Windows 10.

Both Chrome and Edge work without any problems.

Am I the only one having this issue?

This problem started after the update to 48.0.2. Basically, FF will hang every 5 or so minutes of browsing for a length of 10-15 seconds. The browser becomes completely unresponsive during this time and the title bar displays "not responding". There is no pattern to the behaviour. It can hang at any time, even just browsing a basic HTML text site. The same thing happens in safe mode so it is not an add-on issue. I am on the latest version of Windows 10. Both Chrome and Edge work without any problems. Am I the only one having this issue?

Endret av Chlamydia1

All Replies (4)

more options
more options
more options

So I rolled back to version 47 and I haven't had any issues.

Unfortunately, the beta for version 49 has the same issue as version 48, so it doesn't look like the problem has been addressed. :(

Is there any way I can submit an error report? I know that the browser usually needs to crash in order to get that option (and mine doesn't crash, it just hangs for a short period).

Endret av Chlamydia1

more options

You can file a bug report, but let's wait for more input on this. I've called for more help.