Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I have to log in to websites each time, even though I have keep me signed in checked, and the website is on my accept cookies list?

  • 4 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av KJSS

more options

As soon as I close Firefox (most current version), I seem to get logged out of websites which I frequently return to. Even if I return a minute later, I have to log in again. Even when I check keep me signed in. Each of these website are on my Allow Cookies list. Is there anyway around this?

As soon as I close Firefox (most current version), I seem to get logged out of websites which I frequently return to. Even if I return a minute later, I have to log in again. Even when I check keep me signed in. Each of these website are on my Allow Cookies list. Is there anyway around this?

All Replies (4)

more options

Cookies could be cleared at shutdown if...

  • On the Options page, Privacy panel (you might need to select "Firefox will: Use custom settings for history" to check these details):
    • "Always use private browsing mode" is enabled
    • "Keep until: I close Firefox" is set, and the site exception is "Allow for Session" instead of "Allow" (from your description, this is not the issue)
    • "Clear history when Firefox closes" is enabled, and when you click the Settings button to the right, there is a checkmark for Cookies
  • An extension is clearing cookies
  • An external security/privacy/utility program cleans up your browser data between sessions

Could any of those be a factor?

more options

Thanks for the reply. I'm assuming your referring to the Privacy options. I *had* Use Tracking protection in private windows checked, but I don't have "do not track" checked. I unchecked Tracking Protection, but still had to sign in again here to reply.

I did have "keep cookies until I close Firefox. But I changed to until they expire before I returned here.

I've never had "Clear history" checked."

What extension would clear cookies? Where do I find that?

Your last item.... I have CCleaner doing an autoclean each time I close the browser. But at least one of the website is on CCleaners's "Cookies to Keep" list, and it's still asking me to sign in each time I go there. So I'm not sure if CCleaner is the culprit.

more options

KJSS said

I *had* Use Tracking protection in private windows checked, but I don't have "do not track" checked. I unchecked Tracking Protection, but still had to sign in again here to reply.

Those shouldn't affect cookies.

What extension would clear cookies? Where do I find that?

Usually it would be an add-on with cookie(s) or privacy in its name. Not something you would have installed by accident.

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right side. Any potential suspects?

I have CCleaner doing an autoclean each time I close the browser. But at least one of the website is on CCleaners's "Cookies to Keep" list, and it's still asking me to sign in each time I go there. So I'm not sure if CCleaner is the culprit.

Well... that seems easy to test by exempting Firefox from the clean-out. If you restore the "Keep until: I close Firefox" option, you wouldn't have many for CCleaner to clean up, anyway.

more options

Hello,

Only 3 extensions, all relating to password controls.

I'll experiment with CCleaner and Firefox, although it's so much easier to have Firefox do it automatically.

Okay, I removed Firefox from CCleaner's autoclean, then I closed the browser. When I returned here, I'm still logged in. But when I went to the other website I've used a few times today, I was not logged in.

Really strange. I'll contact CCleaner. Thanks much.

Endret av KJSS