Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why doesn't Thunderbird sync very often on charter.net?

  • 1 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av christ1

more options

As far as I can tell, I have Thunderbird set up correctly, but it rarely syncs with charter.net. I currently have 8 emails if I look on charter's email website, but even if I click [download mail] I don't get them. I had charter check their system, and they insist their server is working properly. The emails do eventually come through but it can take as much as four hours to a full day before they actually show up on the client.

As far as I can tell, I have Thunderbird set up correctly, but it rarely syncs with charter.net. I currently have 8 emails if I look on charter's email website, but even if I click [download mail] I don't get them. I had charter check their system, and they insist their server is working properly. The emails do eventually come through but it can take as much as four hours to a full day before they actually show up on the client.

All Replies (1)

more options

This is a known problem with Charter, and there have been several complaints in this forum. Unfortunately Charter are neither willing to admit it's their problem nor able to fix it. You should complain to Charter in any case.

See https://support.mozilla.org/en-US/questions/1153184?page=1

I had charter check their system, and they insist their server is working properly.

Whatever they're telling you, it is their problem.