Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes at startup after windows 10 creators update

AnimalaminA
AnimalaminA
more options

Firefox crashes immediately and generates an error report window. This happened immediately after finishing the Windows 10 creators update. This happens even when starting in safe mode, and after refreshing the Firefox settings. Crash ID: bp-c5f77c0b-d22e-46cb-83aa-9d0da1170729

Firefox crashes immediately and generates an error report window. This happened immediately after finishing the Windows 10 creators update. This happens even when starting in safe mode, and after refreshing the Firefox settings. Crash ID: bp-c5f77c0b-d22e-46cb-83aa-9d0da1170729

Valgt løsning

hi, unfortunately this crash will be caused by your comodo security software. in order to fix this, please see Firefox crashes on startup for users of Comodo security products after July 2017 Windows 10 update

Les dette svaret i sammenhengen 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Valgt løsning

hi, unfortunately this crash will be caused by your comodo security software. in order to fix this, please see Firefox crashes on startup for users of Comodo security products after July 2017 Windows 10 update

AnimalaminA
AnimalaminA Eieren av spørsmålet
more options

Thanks Philipp, I just upgraded from 32- to 64-bit Firefox and it solved the problem.

Now I can go wash the awful Google Chrome residue off my hands.

Endret av AnimalaminA