Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

I cannot open links contained in incoming emails

Ossie4
Ossie4
more options

I cannot open links contained in incoming emails. I click where directed and a new Firefox browser open with the name New Tab and that is where it ends. No URL is displayed and the window just remains blank

I cannot open links contained in incoming emails. I click where directed and a new Firefox browser open with the name New Tab and that is where it ends. No URL is displayed and the window just remains blank

All Replies (4)

FredMcD
FredMcD
more options

Are you using Firefox or an e-mail browser?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Ossie4
Ossie4 Eieren av spørsmålet
more options

Still there

Ossie4
Ossie4 Eieren av spørsmålet
more options

Still there

user1402432
user1402432
more options

Greetings! Ossie4,

Have you tried using Thunderbird and open your e-mail from there of the links in your incoming emails? If you tried it and have problem in Thunderbird as well then follow the steps in this link: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working

In case of Firefox web browser, follow these steps: (First Update your Firefox)

Open your computers control panel to the Default Program page. Win 7; Control Panel\All Control Panel Items\Default Programs

Set Firefox as default Internet Browser.

More information here =>>> https://support.mozilla.org/en-US/questions/1068267

Some programs have their own setting option as to the browser.