How can I prevent a downloaded update from running?
Version 57 has destroyed my profile.ini on one of my two pc's and I not cannot get rid of the error. I do not want the downloaded version of 57 to run on my second pc - how can I prevent it? I am also concerned about how I get back to using Firefox on the first pc. This is the first time I have had problems like this. The Refresh routine did not help.
All Replies (5)
Thought I had fixed it yesterday - then I get the same error message back: "Your Firefox profile cannot be loaded.It may be missing or inaccessible." It reports this error twice as it loads and then once more when opening first additional tab - after that it appears to be stable. The directories are all there, nothing removed. Windows 7 and Kaspersky running. Any ideas? I haven't yet dropped back to release 56. I have deleted Firefox and re-installed - problem remains. No problems on the machine running 56.....
hi, are you using the latest version of kaspersky security software? we know that older versions can cause the problem with the "missing profile" dialog but kaspersky has issued a fix by now...
Fully up to date so far as I know. Its Kaspersky Total Security 2016 with 624 days to run on the licenseand all latest updates run.
ok, then please update to kaspersky 2018 (which i think you should be entitled to during a running license - but please check with them), i am not sure if they are fixing this bug in last year's software still...
Thanks will give that a try.