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Ever since my last update, when I have Mozilla open, my entire computer restarts. Any reason why and how to fix?

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  • 2 har dette problemet
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  • Siste svar av FredMcD

Noneneeded
Noneneeded
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My laptop restarts when I have Mozilla open. This began immediately after the last update was installed. It doesn't happen every time and is quite random. I had a windows 10 update before the Firefox update, so I thought that could be part of the issue, but I realised the only time the computer would completely go black and then restart itself was when I was using Firefox. Almost every occasion I had multiple tabs open, if that helps. I have become too reliant to try any other browser, but I've had important files opened at the same time that were lost due to this bug, so I will move to explorer until it is fixed. If you have suggestions, please advise. Many thanks.

My laptop restarts when I have Mozilla open. This began immediately after the last update was installed. It doesn't happen every time and is quite random. I had a windows 10 update before the Firefox update, so I thought that could be part of the issue, but I realised the only time the computer would completely go black and then restart itself was when I was using Firefox. Almost every occasion I had multiple tabs open, if that helps. I have become too reliant to try any other browser, but I've had important files opened at the same time that were lost due to this bug, so I will move to explorer until it is fixed. If you have suggestions, please advise. Many thanks.

All Replies (1)

FredMcD
FredMcD
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Is this when you start Firefox, or after a time? Were there any crash reports?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 28.0.0.137

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration