Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloaded update to 59.0.1 (64-bit), browser and some web pages can be slow to load or won't load. Please advise.

  • 4 svar
  • 3 har dette problemet
  • 3 views
  • Siste svar av Slack

more options

The browser intermittently is slow to load and I have to pass the cursor over blank areas to get the content there to be visible. The same thing happens on some but not all web pages. It happens most frequently on Facebook.

The browser intermittently is slow to load and I have to pass the cursor over blank areas to get the content there to be visible. The same thing happens on some but not all web pages. It happens most frequently on Facebook.

Valgt løsning

HI, there appears to be an issue that only affects users who have turned off cleartype font rendering within their Windows Settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please check and let us know if that solved the issue.

Les dette svaret i sammenhengen 👍 1

All Replies (4)

more options

BTW, when this happens I switch over to Chrome and have no trouble.

more options

Valgt løsning

HI, there appears to be an issue that only affects users who have turned off cleartype font rendering within their Windows Settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please check and let us know if that solved the issue.

more options

Pkshadow said

HI, there appears to be an issue that only affects users who have turned off cleartype font rendering within their Windows Settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Two footnotes:

(1) This is scheduled to be fixed in a 59.0.2 update, but I don't know when that will be released.

(2) You need to exit Firefox and start it up again before the hardware acceleration change takes effect.

more options

Thank you. While I have not knowingly turned off cleartype font rendering, I don't even know what that is, unchecking the boxes has fixed the problem.