Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 svar
  • 1 har dette problemet
  • 12 views
  • Siste svar av FredMcD

more options

I already tried all step ini the https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash

even in safe mode, mozilla still crashes

bp-aec1121c-3268-443c-b457-4f5521180821

I already tried all step ini the https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash even in safe mode, mozilla still crashes bp-aec1121c-3268-443c-b457-4f5521180821

All Replies (1)

more options

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 OS Windows 10 OS Version 10.0.17134

bp-aec1121c-3268-443c-b457-4f5521180821 Signature: mozilla::net::HttpChannelParent::OnBackgroundParentReady


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?