Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The info block on privacy covers the download button. How do I make it go away?

more options

When taking a screen shot sometimes the info block explaining why I must download the shot instead of saving it prevents me from being able to click on download. You cannot remove the info block and that is very frustrating. Can this be fixed and why is it necessary in the first place?

When taking a screen shot sometimes the info block explaining why I must download the shot instead of saving it prevents me from being able to click on download. You cannot remove the info block and that is very frustrating. Can this be fixed and why is it necessary in the first place?

Valgt løsning

Hi computertooter, I haven't used Firefox Screenshot frequently enough to see that message. Can you tell what circumstances cause it?

As a workaround, what if you reduce zoom on the page (hold down Ctrl and tap the - key a few times)? After downloading, you can restore the normal zoom level (hold down Ctrl and tap 0 or tap + a few times).

Les dette svaret i sammenhengen 👍 0

All Replies (3)

more options

Valgt løsning

Hi computertooter, I haven't used Firefox Screenshot frequently enough to see that message. Can you tell what circumstances cause it?

As a workaround, what if you reduce zoom on the page (hold down Ctrl and tap the - key a few times)? After downloading, you can restore the normal zoom level (hold down Ctrl and tap 0 or tap + a few times).

more options

Try pressing the <Esc> key.

more options

You cancel the screen shot when you press the <Esc> key. Not helpful.