Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox upgrade stuck at 90% for 1+ hour

  • 1 svar
  • 1 har dette problemet
  • 3 views
  • Siste svar av Zuzu

more options

I'm not sure what version of Firefox I was running (can't check since the upgrade is frozen). Probably one back from the current version.

I could not get a YouTube video to play, so I restarted browser. Now it has been upgrading for an hour, but the progress bar will not move beyond (approx) 90%.

Should I force quit the updater?

(I'm running Firefox on Macos 10.12.6)

I'm not sure what version of Firefox I was running (can't check since the upgrade is frozen). Probably one back from the current version. I could not get a YouTube video to play, so I restarted browser. Now it has been upgrading for an hour, but the progress bar will not move beyond (approx) 90%. Should I force quit the updater? (I'm running Firefox on Macos 10.12.6)

Valgt løsning

Never mind. I stopped the installer, rebooted, and did a clean install (after backing up a bunch of stuff from profiles).

Luckily, Firefox referred back my profile, so I did not appear to lose anything.

Les dette svaret i sammenhengen 👍 0

All Replies (1)

more options

Valgt løsning

Never mind. I stopped the installer, rebooted, and did a clean install (after backing up a bunch of stuff from profiles).

Luckily, Firefox referred back my profile, so I did not appear to lose anything.