Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Download dialog box blackens for half a second, download is delayed for upto 2-3seconds

  • 4 svar
  • 1 har dette problemet
  • 3 views
  • Siste svar av WestEnd

more options

So every time I try to download from any site the download dialog box turns up but freezes for half a second. I have tried safe mode but it made no difference. No such problem happened when it was running 57.0 and started happening after I updated to 64.0.2. I continued to update hoping they have fixed it and yet it is still around on 65.0.1.

So every time I try to download from any site the download dialog box turns up but freezes for half a second. I have tried safe mode but it made no difference. No such problem happened when it was running 57.0 and started happening after I updated to 64.0.2. I continued to update hoping they have fixed it and yet it is still around on 65.0.1.

All Replies (4)

more options

Images didn't get attached so here they are. It shows up as the black screen and then the download dialogue box(second image) shows up a second later.

more options

Sounds like a security software is interfering with the download. Without a sample site for anyone to test the problem - that is can be problem to figure what is causing the issue.

Endret av WestEnd

more options

It's not a security software since it has been all turned off. What would be a good sample site to use? The download problem happens with any form of download on any website.

more options

johnsmitha said

It's not a security software since it has been all turned off. What would be a good sample site to use? The download problem happens with any form of download on any website.

If there is no way for other to replicate your problem finding a diagnosis problem is going to be hard.