Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unfiltered emails go directly to Trash

  • 2 svar
  • 2 har dette problemet
  • 6 views
  • Siste svar av lalillie

more options

After my Windows 10 desktop froze (Thunderbird was open) I restarted my laptop. After opening Thunderbird most emails are going directly to the Trash folder. Some filter settings work and others don't. No settings were changed. Everything appears to be up-to-date. Any idea what I can check to resolve this? Version 68.3.1 Build ID 20191215232630

After my Windows 10 desktop froze (Thunderbird was open) I restarted my laptop. After opening Thunderbird most emails are going directly to the Trash folder. Some filter settings work and others don't. No settings were changed. Everything appears to be up-to-date. Any idea what I can check to resolve this? Version 68.3.1 Build ID 20191215232630

Valgt løsning

It turns out to be a filter created who knows how many years ago to handle junk emails with, at the time, future dates. The filter was set to send anything with "future dates" greater than 01/01/2020. I figured it out by looking at the filter log. If you don't have that enabled, you should. It could turn out to be a useful tool.

Les dette svaret i sammenhengen 👍 1

All Replies (2)

more options

Sorry, I should have changed the subject. As I was typing I received an email that should have been filtered to another folder but it went into Trash instead.

more options

Valgt løsning

It turns out to be a filter created who knows how many years ago to handle junk emails with, at the time, future dates. The filter was set to send anything with "future dates" greater than 01/01/2020. I figured it out by looking at the filter log. If you don't have that enabled, you should. It could turn out to be a useful tool.