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Facebook page won't open after installation of Facebook Container add-on

pati1
pati1
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I installed Facebook Container add-on, after which I couldn't even open the Facebook page in Firefox and in Chrome. I first disabled the add-on, then removed it, then uninstalled Firefox and installed it again (restarting my computer at each operation). The problem is not solved. The message I get that there is an error loading the page - as if there was no internet connection.

I installed Facebook Container add-on, after which I couldn't even open the Facebook page in Firefox and in Chrome. I first disabled the add-on, then removed it, then uninstalled Firefox and installed it again (restarting my computer at each operation). The problem is not solved. The message I get that there is an error loading the page - as if there was no internet connection.

All Replies (1)

user1321319
user1321319
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.