Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

bookmarks lost

  • 3 svar
  • 1 har dette problemet
  • 3 views
  • Siste svar av Paul

esther_punder
esther_punder
more options

i lost all my bookmarks

i got my nokia phone back from repair, but after installing firefox and log in to sync my bookmarks, there are none! - ict specialist looked to it, but says he can't look on the firefox server.... - firefox has a mail for donate, but not for support!!!! no service!!!

i lost all my bookmarks i got my nokia phone back from repair, but after installing firefox and log in to sync my bookmarks, there are none! - ict specialist looked to it, but says he can't look on the firefox server.... - firefox has a mail for donate, but not for support!!!! no service!!!

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

esther_punder
esther_punder Eieren av spørsmålet
more options

windows macos version: you can make a backup file (*.sjon) ios/andriod: you cant!! so i have to use another browser that can make backup file

conclusion: i lost all my bookmarks and that really is a big bummer. firefox has mailteam to donate but not a support team!! but a great develop team...

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.