Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox on Amazon Fire HD 8 crashes

  • 6 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av LG-G8

LG-G8
LG-G8
more options

Firefox 68.11 runs on my new Amazon Fire HD just fine, but within a couple of days it gets upgraded to the current version and never runs again. There seems to be no way to prevent the upgrade. The details: The latest android version runs, but any attempt to access the internet. If I could stop the automatic updating, I could run firefox. If I can't stop the automatic update then Firefox self-destructs and I will have to move Chrome. I've been a user since Mosaic and Netscape, and I don't want to be forced to change.

Firefox 68.11 runs on my new Amazon Fire HD just fine, but within a couple of days it gets upgraded to the current version and never runs again. There seems to be no way to prevent the upgrade. The details: The latest android version runs, but any attempt to access the internet. If I could stop the automatic updating, I could run firefox. If I can't stop the automatic update then Firefox self-destructs and I will have to move Chrome. I've been a user since Mosaic and Netscape, and I don't want to be forced to change.

Valgt løsning

This didn't solve my problem. I did NOT want to know when the bug would be fixed, but how to stop automatic updates so my working older version was not continually replaced by a broken version. Even Windows allows updates to be suspended.

So I finally found out elsewhere that updates can be turned off in the Android Play Store for all apps or a specific app. I turned off updates for Firefox and no updates yesterday or today, even though the Play Store reports that an update is available.

Problem solved until Firefox is fixed.

Les dette svaret i sammenhengen 👍 0

All Replies (6)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question and I am sorry to hear that this is happening.

This is an issue that we are aware of and are working to resolve. You can follow progress on this at:

https://github.com/mozilla-mobile/fenix/issues/16775

LG-G8
LG-G8 Eieren av spørsmålet
more options

Correction: Any attempt to access the internet, crashes Firefox with a error message.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Yes, that issue being resolved will help with what you are seeing.

LG-G8
LG-G8 Eieren av spørsmålet
more options

This doesn't solve my problem. Telling me basically to stop using Firefox until it gets fixed, is not a solution to anything. I can run an older version of Firefox, but within a day or so the older version is automatically replaced by the newest one Which Does Not Work.

Tell me how to stop the automatic updates. That would be a temporary solution and that would be helpful.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We are working on a solution to this issue that we hope to make available in an update very soon.

LG-G8
LG-G8 Eieren av spørsmålet
more options

Valgt løsning

This didn't solve my problem. I did NOT want to know when the bug would be fixed, but how to stop automatic updates so my working older version was not continually replaced by a broken version. Even Windows allows updates to be suspended.

So I finally found out elsewhere that updates can be turned off in the Android Play Store for all apps or a specific app. I turned off updates for Firefox and no updates yesterday or today, even though the Play Store reports that an update is available.

Problem solved until Firefox is fixed.