Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Docx links from Onedrive fail to open

  • 3 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av 13pgus

13pgus
13pgus
more options

A DOCX link sent from a Onedrive account by email to my account on Thunderbird opens blank screen in FIrefox and other browsers, but will open the file in MS Word 'if I use MS Edge browser. Why?

A DOCX link sent from a Onedrive account by email to my account on Thunderbird opens blank screen in FIrefox and other browsers, but will open the file in MS Word 'if I use MS Edge browser. Why?

Valgt løsning

Can you try the same steps using Windows 10 Mail app instead of Thunderbird to verify? I only have Thunderbird in Linux and will switch back and test.

Les dette svaret i sammenhengen 👍 0

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Valgt løsning

Can you try the same steps using Windows 10 Mail app instead of Thunderbird to verify? I only have Thunderbird in Linux and will switch back and test.

Endret av jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I just tried it in Linux it works fine. see screenshot Can you provide screenshots of the issue?

13pgus
13pgus Eieren av spørsmålet
more options

Hello there,

Thanks for replying.

I have been in contact with Microsoft about some Onedrive issues I was having (which is where the link navigates to) and I believe this was the root cause of the problem. Now that the Onedrive issues are fixed the process is working as I would expect. It seems that the issues with Onedrive were the limiting factor and now it works correctly on Thunderbird->FIrefox and using the Win10 mail app and direct pasting a link into Chrome.

Thanks for your help.