Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is giving crash report after exit

more options

Firefox crashes whenever exited from my primary profile, even in Troubleshoot Mode. The most recent crash report, from Troubleshoot Mode, is [[bp-3df873e2-f302-4670-b1c2-87e140211110|https://crash-stats.mozilla.org/report/index/bp-3df873e2-f302-4670-b1c2-87e140211110]].

It doesn't crash on exit from a secondary profile.

TIA

Firefox crashes whenever exited from my primary profile, even in Troubleshoot Mode. The most recent crash report, from Troubleshoot Mode, is [[bp-3df873e2-f302-4670-b1c2-87e140211110|https://crash-stats.mozilla.org/report/index/bp-3df873e2-f302-4670-b1c2-87e140211110]]. It doesn't crash on exit from a secondary profile. TIA

Valgt løsning

You posted the same report twice.

Basically, a Shutdown hang means something is not responding/closing properly.


Update avast! If the problem continues, disable it.

Les dette svaret i sammenhengen 👍 0

All Replies (5)

more options

bp-3df873e2-f302-4670-b1c2-87e140211110 = Uptime 97 seconds (1 minute and 37 seconds) Signature: shutdownhang | je_free | mozilla::Permission::ClonePrincipalForPermission

SafeMode = 1

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

aswJsFlt.dll = avast!

snxhk.dll = avast!

more options

Valgt løsning

You posted the same report twice.

Basically, a Shutdown hang means something is not responding/closing properly.


Update avast! If the problem continues, disable it.

more options

Thanks for the info!

I've had this problem for quite a long time, though probably not since 2018 when apparently an issue with snxhk64.dll was reported in avast's forums but not resolved: https://forum.avast.com/index.php?topic=215328.15. I'll likely just continue to put up with it.

You posted the same report twice.

Yes, I couldn't find a way to edit the OP's bad syntax.

more options

Glad to help. Safe Surfing.

You posted the same report twice.
++
Yes, I couldn't find a way to edit the OP's bad syntax.

Look at the 'header' for each post. Now look to the far right you will see 3 vertical dots. Press them to see a menu.

Endret av FredMcD

more options

Yes, thanks, I checked that, but the only menu option in the OP's menu I saw there was "Quote," though I logged in.