Firefox will not work
Last night my firefox stopped working. Any time I used a bookmark or typed in a website, it would start to load and just sit at a blank screen continuing to load but not doing anything. I checked in another browser and it worked just fine, so it’s not my internet. I’ve tried closing and re-opening firefox, any time I open it now it says it’s already running and I need to close the previous session. I have tried un-installing and re-installing firefox, clearing my history and cookie cache, and restarting my laptop multiple times but nothing is working. I would appreciate any help with this, thank you.
Valgt løsning
Did you see the post about Webroot workaround? https://support.mozilla.org/en-US/questions/1367248
Les dette svaret i sammenhengen 👍 0All Replies (7)
What's up Z? What OS? What Security software are you running? If Webroot, many users are having issue. see post https://support.mozilla.org/en-US/questions/1367248
What version of Firefox? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Endret av jonzn4SUSE
Jon, I am using windows 10 as my OS. I do use webroot as my security software but I haven’t had any issues because of it. I believe I have the most recent version of firefox. I tried opening firefox in safe mode like you suggested but the same thing is happening. Thanks
Valgt løsning
Did you see the post about Webroot workaround? https://support.mozilla.org/en-US/questions/1367248
I am looking at it now. I will let you know if that works
Jon, that seemed to have done the trick. Thanks for the help.
Good work.
https://www.mozilla.org/firefox/97.0.1/releasenotes/
Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations