Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

My outlook.live.com does not open.

  • 2 svar
  • 0 har dette problemet
  • 4 views
  • Siste svar av cor-el

bjhiebert
bjhiebert
more options

The tab at the top of the screen looks like it is open but the page is blank. If I use Firefox incognito or Edge browsers my hotmail opens as normal but not on a regular Firefox browser tab. I have cleared cache and cookies, no help there. Also, in the past two days all of my sign-ins needed to be entered (before clearing cache/cookies) and websites like weather had changed from F to C.

The tab at the top of the screen looks like it is open but the page is blank. If I use Firefox incognito or Edge browsers my hotmail opens as normal but not on a regular Firefox browser tab. I have cleared cache and cookies, no help there. Also, in the past two days all of my sign-ins needed to be entered (before clearing cache/cookies) and websites like weather had changed from F to C.

All Replies (2)

2MuchC0f33
2MuchC0f33
more options

It appears that there is a problem with your Firefox browser settings or extensions. Clearing cache and cookies is a good first step, but if the problem persists, try the following fixes:

  1. Restart Firefox after disabling all extensions. Re-enable them one at a time to determine which extension is causing the problem.
  2. Reset Firefox to its default state by selecting "Help" > "Troubleshooting Information" > "Refresh Firefox" from the menu button in the upper-right corner.
  3. Check if your Firefox browser is up to date by selecting "Help" > "About Firefox" from the menu bar.

If none of these work, you may need to reinstall Firefox.

Reference:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Some extension may not be active in PB mode.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window