Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Padlock with red line in address bar

  • 10 svar
  • 44 har dette problemet
  • 1 view
  • Siste svar av Paul

more options

Since today my mobile android Firefox browser will not open any pages. It always shows the padlock with a red line through it. Tried most things?

Since today my mobile android Firefox browser will not open any pages. It always shows the padlock with a red line through it. Tried most things?
Attached screenshots

Valgt løsning

Hi Paul It is running 114.1.1 and today everything is fine. Didn't do anything but just unable to use all day yesterday. Cheers

Les dette svaret i sammenhengen 👍 0

All Replies (10)

more options

Hi

Please can you check to see if you are using version 114.1.1.

(Open the Firefox for Android menu, select Settings and About Firefox at the bottom of the list.)

If not, please look for an update from the Google Play store.

more options

Valgt løsning

Hi Paul It is running 114.1.1 and today everything is fine. Didn't do anything but just unable to use all day yesterday. Cheers

more options

After everything being OK yesterday it has returned again today. Unable to open any pages. Any idea!

more options

Still unable to use today

more options

Hi

Does switching between two tabs fix the problem?

Does switching to another app and then back to Firefox for Android fix the problem?

Do they have Android dark mode enabled?

more options

Tried everything but not worked for a few days now. Using Chrome at the moment

more options

Same issue. 114.2.0 (Build #2015957435), f986bd245f+ GV: 114.0.2-20230619081400 AS: 114.1

Switched to Ilght modus from dark modus. Restart, Reboot, Close all open tabs, normal and private tabs, ...

more options

Only way I found to solve it was uninstall and reinstall.

more options

I have this too. I also uninstalled and reinstalled. It lasted about 4-5 days before it went back to not opening pages and the red line across the lock. Using 114.2.0 now but I think it may have been happening in 114.1.? too.

more options

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.