Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Getting out of Charter/Spectrum

  • 1 svar
  • 0 har dette problemet
  • 4 views
  • Siste svar av david

more options

I have used Thunderbird with my Charter/Spectrum account for years. In the last year or so, the link has become less reliable and frankly I think Spectrum is allowing less bandwidth and they refuse to provide any support.

Is there a way to have a stand-alone web based Thunderbird account that doesn't go through the charter email acct? If so are there instructions for making the transition? Obviously I would like to be able to transfer contacts and files.

Thanks David Henry

I have used Thunderbird with my Charter/Spectrum account for years. In the last year or so, the link has become less reliable and frankly I think Spectrum is allowing less bandwidth and they refuse to provide any support. Is there a way to have a stand-alone web based Thunderbird account that doesn't go through the charter email acct? If so are there instructions for making the transition? Obviously I would like to be able to transfer contacts and files. Thanks David Henry

All Replies (1)

more options

Thunderbird is only the go-between for you and your charter account. The only way to remove yourself from the charter account would be to create a new email account elsewhere, such as free ones (e.g., gmail or outlook), or fee-based ones (e.g., fastmail or protonmail) -- and there are others. I am not recommending one over another, just listing a few of which I am aware. Note: Thunderbird can work with all of these.