Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Firefox fails to update all files

  • 2 svar
  • 0 har dette problemet
  • 1 view
  • Siste svar av dgWork

more options

On fully up-to-date Windows 10 Pro desktop, Mozilla 123.0 fails to fully update to 123.0.1, leaving behind several obsolete files and an additional version under Control Panel>Program and Features. This issue has been ongoing for at least three software updates. Only simple solution is to fully uninstall, clean directories and register and reinstall. Fairly inconvenient.

On fully up-to-date Windows 10 Pro desktop, Mozilla 123.0 fails to fully update to 123.0.1, leaving behind several obsolete files and an additional version under Control Panel>Program and Features. This issue has been ongoing for at least three software updates. Only simple solution is to fully uninstall, clean directories and register and reinstall. Fairly inconvenient.
Attached screenshots

All Replies (2)

more options

Try disabling any third-party antivirus or security software before updating, this may require rebooting into Windows Safe Mode (networking enabled).

more options

Sorry but that is not an option and at that point it would be quicker to remove the old version manually before installing the new version