Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't send or receive e-mails. It doesn't recognize my e-mail address.

more options

I stopped getting e-mails. I can't send e-mails. It tells me to enter a password but rejects even my e-mail address. It stopped working on my computer 9/8/24 and on my phone 9/9/24. It won't let me reset my password because it doesn't recognize my e-mail address so it can send me a code.

I stopped getting e-mails. I can't send e-mails. It tells me to enter a password but rejects even my e-mail address. It stopped working on my computer 9/8/24 and on my phone 9/9/24. It won't let me reset my password because it doesn't recognize my e-mail address so it can send me a code.

All Replies (1)

more options

If it isn't working on your 'phone it isn't a Thunderbird problem and you'll need to seek help with whoever your e-mail provider is.

A lot of them provide the ability to deal with e-mail on a web-site in a browser so you could try that. Obviously I don't know your details so can't be more specific.

Helpful?

Still et spørsmål

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.