Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

STMP Timeout with Cpanel email

  • 1 svar
  • 0 har dette problemet
  • 2 views
  • Siste svar av Matt

Peter Missick
Peter Missick
more options

I have a custom email that I use for work and I was not able to get it working on Thunderbird. When I add the email/password, it detects the settings and then says it cannot confirm the password.

To workaround this, I only add the email, and then when it detects settings, it asks me to input the password. And when I do that, it adds the account and attempts to read my incoming STMP server. I get an error that it times out. And when I try to send emails, it says it cannot access the outgoing STMP.

I use cpanel and when I access my email via roundcube, it shows me my messages. I have cloudflare set up via namecheap with the correct DNS records. My other email clients (gmail/outlook) work fine. I have reinstalled thunderbird so Im not sure what else I can do

I have a custom email that I use for work and I was not able to get it working on Thunderbird. When I add the email/password, it detects the settings and then says it cannot confirm the password. To workaround this, I only add the email, and then when it detects settings, it asks me to input the password. And when I do that, it adds the account and attempts to read my incoming STMP server. I get an error that it times out. And when I try to send emails, it says it cannot access the outgoing STMP. I use cpanel and when I access my email via roundcube, it shows me my messages. I have cloudflare set up via namecheap with the correct DNS records. My other email clients (gmail/outlook) work fine. I have reinstalled thunderbird so Im not sure what else I can do

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

SMTP is an outgoing protocol and while there are some providers that use the same server name for incoming and outgoing generally they use a port to determine the protocol that answers when a request is made to the server.

Note that generally it is antivirus programs that mess up account creation. That outlook works and Thunderbird does not on the same device actually increases the chance of it being antivirus related as Outlook relies on the Windows certificate store for encryption and it is very easily manipulated programmatically to add dud certifying authorities. Thunderbird has no programmatic manipulation, instead requiring a manual adding of "new" trusted certifying authorities. So if you are using SSL/TLS or StartTLS then my guess is your antivirus is the root problem.

Helpful?

Still et spørsmål

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.