Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing whenever I try uploading pictures/files to websites like Facebook, Tumblr, etc. Crash signature is: Pvmjpg21.dll@0xe89f

  • 5 svar
  • 107 har dette problemet
  • 13 views
  • Siste svar av zee24

more options

Every time I try uploading files Firefox crashes. This happens on IE as well. I updated my plug ins. I tried troubleshooting but nothing I try fixes the problem.

Every time I try uploading files Firefox crashes. This happens on IE as well. I updated my plug ins. I tried troubleshooting but nothing I try fixes the problem.

All Replies (5)

more options

wow

7 months, 50 people with the same problem, and no responses

I'm impressed

more options

firefox found the problem it was a trusteer rapport problem. I closed it down and hurray i can upload as usual, but its important for trusteer to be running and firefox advised me to update to the current version which i tried to do but i am using the current version so i contacted trusteer on which i waiting a reply from

more options

So i contacted Trusteer and they replied with a link to solve all my problems. The link was the new updated version of Trusteer rapport which worked and now everythings back to normal.

more options

I switched to Google Chrome months ago. So this doesn't matter to me anymore -_____-

Endret av manica

more options

that's cool but id still advise you to contact Trusteer Reort and update to the latest version if you are using Trusteer