Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Can't open sites requiring Adobe Flash but Adobe finder says installed

  • 3 svar
  • 4 har dette problemet
  • 1 view
  • Siste svar av Xircal

dizzytutu
dizzytutu
more options

Adobe finder says I have latest version installed I have un-installed several times and always get the same results I followed procedures suggested under help "how do I install- - " and I get to the pop up that is showing in #5 I check "i agree" exit the browser and chose install the SAME pop up runs and then says "done" I do not have any icon nor is it showing in my computer program list nor will any program requiring Adobe Flash work

Adobe finder says I have latest version installed I have un-installed several times and always get the same results I followed procedures suggested under help "how do I install- - " and I get to the pop up that is showing in #5 I check "i agree" exit the browser and chose install the SAME pop up runs and then says "done" I do not have any icon nor is it showing in my computer program list nor will any program requiring Adobe Flash work

All Replies (3)

Xircal
Xircal
more options

Please do the following. Download both the Flash uninstaller and installer from these links:

See screenshot for an example of what these files look like.

Next:

  1. Close Firefox and then run the uninstall_flash_player.exe file to remove Flash from your system.

  2. Reboot to remove it from the Windows Registry. This step is important, so don't skip it please.

  3. When the machine boots back to the desktop, run the install_flash_player.exe file, but do not open Firefox.

  4. Providing the installation completes successfully, start Firefox and go to http://www.adobe.com/software/flash/about/ You should be able to see the Flash animation which confirms it's been installed properly.

If the problem persists, it might be due to malware. To eliminate that as the culprit, please download the free version of Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and run a full system scan.

dizzytutu
dizzytutu Eieren av spørsmålet
more options

THANK YOU so very much very clear steps worked beautifully was omitting the re-boot obviously as you stated a very important step

Xircal
Xircal
more options

You're welcome.

Could you please click the "Solved It" button next to the post which solved the problem for you? This will help others searching for a solution to the same question.

Thanks.