We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access my bank account since they changed their webpage.

  • 1 svar
  • 4 har dette problemet
  • 8 views
  • Siste svar av Warsaw

more options

www.lloydstsb.com have recently updated their internet banking start page. After inputting my user number and password I am successfully directed to another page where I enter memorable information. This then opens up my account start page which shows corrupted text on the headline. If I then click to open my account details it throws me back to the password input. I have no problem with Internet Explorer or Google Chrome in using this website. I have tried deleting recent history, unchecking system proxy and enabling/disabling Javascript all to no avail. Would be grateful for any suggestions. Thanks.

www.lloydstsb.com have recently updated their internet banking start page. After inputting my user number and password I am successfully directed to another page where I enter memorable information. This then opens up my account start page which shows corrupted text on the headline. If I then click to open my account details it throws me back to the password input. I have no problem with Internet Explorer or Google Chrome in using this website. I have tried deleting recent history, unchecking system proxy and enabling/disabling Javascript all to no avail. Would be grateful for any suggestions. Thanks.

All Replies (1)

more options

I have now solved this problem by uninstalling Firefox 5 and, with great difficulty, installing Firefox 3.6.18. Bank access is trouble free and everything else works well. I can only hope this earlier version of Firefox remains supported until a better update becomes available.