Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not open new windows, opens with session restore every time I use it, and won't let me open the throubleshooting tab... Why?

  • 1 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av cor-el

more options

Whenever I try to open a new window, nothing happens. This includes clicking ctrl+N and through the drop down menu.

Also, whenever I start firefox to browse the internet, it always open with a Session Restore with the previous session listed, even though I closed all the tabs and shut it down normally without any prompts telling me about saving multiple tabs.

Finally, when I tried to troubleshoot this problem, the tab never appeared. The only options that work on the Help Menu are: - Firefox Help (after a few clicks) - Report Broken Web Site - Check for Updates - About Firefox

Whenever I try to open a new window, nothing happens. This includes clicking ctrl+N and through the drop down menu. Also, whenever I start firefox to browse the internet, it always open with a Session Restore with the previous session listed, even though I closed all the tabs and shut it down normally without any prompts telling me about saving multiple tabs. Finally, when I tried to troubleshoot this problem, the tab never appeared. The only options that work on the Help Menu are: - Firefox Help (after a few clicks) - Report Broken Web Site - Check for Updates - About Firefox

Endret av Ms_Briefs

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).



There are other things that need your attention.

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Shockwave Flash 10.0 r45

Update the Flash plugin to the latest version.