Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is not shutting down on command. When I try to get back up the dialog says it is still running and I must restart the Laptop

more options

I shut down the browser and close my laptop without shutting down computer. When i come back and attempt to start a session, the dialog says Firefox is running, but not responding. I need to restart computer. Just started happening.

I shut down the browser and close my laptop without shutting down computer. When i come back and attempt to start a session, the dialog says Firefox is running, but not responding. I need to restart computer. Just started happening.

All Replies (1)

more options

But are you shutting down Firefox properly...

see my answer in https://support.mozilla.com/en-US/questions/860929