Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

I think sync just deleted all my data when I added a device

  • 2 svar
  • 2 har dette problemet
  • 6 views
  • Siste svar av mande01

mande01
mande01
more options

Summary: 1, Added new device, 2, device did not pull down information it pushed up to sync server 3, sync server did contain a few mb of data now it contains 19kb

Please help, I added a device using my "Firefox Sync Key" not the three sets of numbers as i did not have access the the original machine that had my profile on it.

I checked the sync status, and I had a few mb on the history, bookmarks, pref, etc... Once my new device had sat there for a while I went back in to check the data usage and it appears that the new device over wrote all my sync data? Sync size is now about 19 kb?

Please help as i did have some information information up there.

Tell me what I can do please? Thanks, Derry

Summary: 1, Added new device, 2, device did not pull down information it pushed up to sync server 3, sync server did contain a few mb of data now it contains 19kb Please help, I added a device using my "Firefox Sync Key" not the three sets of numbers as i did not have access the the original machine that had my profile on it. I checked the sync status, and I had a few mb on the history, bookmarks, pref, etc... Once my new device had sat there for a while I went back in to check the data usage and it appears that the new device over wrote all my sync data? Sync size is now about 19 kb? Please help as i did have some information information up there. Tell me what I can do please? Thanks, Derry

All Replies (2)

Hasan
Hasan
more options

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

mande01
mande01 Eieren av spørsmålet
more options

Thanks, i've tried these, did not work

in "How do I set up Firefox Sync?" > "Get the code on another computer" This is applicable to me: But i did not have the device with me, so i entered my user name/password and "Firefox Sync Key" which i had taken from the original device. As soon as i completed this I checked "view quota": it said a few mb.

After about 10 min I checked again and it said 19kb.

I just tried the reset ensuring merge data was selected. And still nothing.

Thank you for your quick reply.

Derry