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crashing when loading PDF

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When opening a PDF firefox crashes

When opening a PDF firefox crashes

All Replies (9)

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Is this using the Foxit plugin, or was it when the Adobe Acrobat plugin was handling PDFs?

https://support.mozilla.org/en-US/questions/942402

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It seems to be when opening a PDF from the WEISS site as I tried another site and it didn't crash.

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Perhaps Foxit can help? Otherwise, you might be able to download the file and open it in the stand-alone reader (outside of Firefox).

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It always opens in the stand alone format even tho I have it set not to.

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Note that your plugins list shows both the Foxit plugin and the Adobe Reader plugin as enabled.

  1. Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  2. Foxit Reader Plug-In For Firefox and Netscape

You may want to disable one of them in Tools > Add-ons > Plugins to avoid confusion about which is used.

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There is no confusion as foxit is set as default.

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This happens to me on every computer I use, and my friends use. Crashes the computer almost every time.

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Hi Rosewriter2, which viewer are you using for PDFs, or is the problem in downloading them? To change how you view PDFs inside (or outside) Firefox, please see these articles:

If you are not able to resolve your issue using that information, please provide more details on your system (e.g., Windows? Mac?) and which option you're using for viewing PDFs.

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Thank you jscher2000. I used the suggestion in the first article and that's exactly what I need! I switched the default viewer to Adobe. Thank you very much for that information.

To answer your question, it was the Firefox PDF viewer in Windows (XP at work and Windows 7 at home). I know that my other colleagues in the office have the same problem on their computers (on XP and 7), so I did just want to bring it up to the Mozilla community.