Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

firefox keeps crashing

  • 1 svar
  • 6 har dette problemet
  • 1 view
  • Siste svar av cor-el

rick820
rick820
more options

Every time I open more then two tabs and try to close one of them Firefox crashes. I am not a computer genius I need a simple fix for this.

Every time I open more then two tabs and try to close one of them Firefox crashes. I am not a computer genius I need a simple fix for this.

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.