Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

i cannot get into my firefox. there is a new page or registratioon???

  • 1 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av cor-el

skpwrs
skpwrs
more options

all of a sudden i cannot get into my regular firefox. Is there a new one? I don't know what to do. I think I registered into the new one?? but I don't see my comcast/infinity stuff.

all of a sudden i cannot get into my regular firefox. Is there a new one? I don't know what to do. I think I registered into the new one?? but I don't see my comcast/infinity stuff.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled