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firefox does not work, no erroe message. It is howeverf working when logged in as Adminstator

  • 7 svar
  • 5 har dette problemet
  • 1 view
  • Siste svar av kobe

krishymohan
krishymohan
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I am using windows-7 as the OS and firefox was working well in both the adminstrator aswell as the user accounts. Since this morning I am unable to load firefox from the user account; but it is loading when I login as administrator. 

Have tried reinstalling, pausing firewall but firefox just does not work
I am using windows-7 as the OS and firefox was working well in both the adminstrator aswell as the user accounts. Since this morning I am unable to load firefox from the user account; but it is loading when I login as administrator. Have tried reinstalling, pausing firewall but firefox just does not work

All Replies (7)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

kobe
kobe
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May you please try to show the event log error.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check the permissions of the files in the Firefox program folder?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

krishymohan
krishymohan Eieren av spørsmålet
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Hello .. Thank you for he suggestions..had already tried starting in safe mode but NIL change...Tried event log of windows captured the following data... Log Name: Application Source: Application Error Date: 11-Aug-13 10:10:10 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: RMU-PC Description: Faulting application name: firefox.exe, version: 23.0.0.4959, time stamp: 0x51f84049 Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57 Exception code: 0xc0000417 Fault offset: 0x0006ccb5 Faulting process id: 0xf5c Faulting application start time: 0x01ce964cd7b06813 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll Report Id: 1aad1a96-0240-11e3-9199-c0cb38a8ffcd Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   Log Name:      Application

Source: Application Error Date: 11-Aug-13 10:10:10 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: RMU-PC Description: Faulting application name: firefox.exe, version: 23.0.0.4959, time stamp: 0x51f84049 Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57 Exception code: 0xc0000417 Fault offset: 0x0006ccb5 Faulting process id: 0xf5c Faulting application start time: 0x01ce964cd7b06813 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll Report Id: 1aad1a96-0240-11e3-9199-c0cb38a8ffcd

Fault bucket 3786139641, type 5 Event Name: BEX Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 23.0.0.4959 P3: 51f84049 P4: MSVCR90.dll P5: 9.0.30729.4940 P6: 4ca2ef57 P7: 0006ccb5 P8: c0000417 P9: 00000000 P10:

Attached files: C:\Users\extras\AppData\Local\Temp\WER10CA.tmp.WERInternalMetadata.xml

These files may be available here: C:\Users\extras\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_efc0dd9b707268fe9fe72cfa94539424bdb6f9_24a351fe

Analysis symbol: Rechecking for solution: 0 Report Id: fd207de3-0246-11e3-9199-c0cb38a8ffcd Report Status: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2013-08-11T04:40:10.000000000Z" />
   <EventRecordID>47251</EventRecordID>
   <Channel>Application</Channel>
   <Computer>RMU-PC</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>23.0.0.4959</Data>
   <Data>51f84049</Data>
   <Data>MSVCR90.dll</Data>
   <Data>9.0.30729.4940</Data>
   <Data>4ca2ef57</Data>
   <Data>c0000417</Data>
   <Data>0006ccb5</Data>
   <Data>f5c</Data>
   <Data>01ce964cd7b06813</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll</Data>
   <Data>1aad1a96-0240-11e3-9199-c0cb38a8ffcd</Data>
 </EventData>

</Event>


Finally tried starting windows in safe mode...it seems the repair process after starting windows in safe mode rectified the problem...firefox is now opening...

Thank you...

krishymohan
krishymohan Eieren av spørsmålet
more options

Log Name: Application Source: Application Error Date: 11-Aug-13 10:10:10 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: RMU-PC Description: Faulting application name: firefox.exe, version: 23.0.0.4959, time stamp: 0x51f84049 Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57 Exception code: 0xc0000417 Fault offset: 0x0006ccb5 Faulting process id: 0xf5c Faulting application start time: 0x01ce964cd7b06813 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll Report Id: 1aad1a96-0240-11e3-9199-c0cb38a8ffcd Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   Log Name:      Application

Source: Application Error Date: 11-Aug-13 10:10:10 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: RMU-PC Description: Faulting application name: firefox.exe, version: 23.0.0.4959, time stamp: 0x51f84049 Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57 Exception code: 0xc0000417 Fault offset: 0x0006ccb5 Faulting process id: 0xf5c Faulting application start time: 0x01ce964cd7b06813 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll Report Id: 1aad1a96-0240-11e3-9199-c0cb38a8ffcd

Fault bucket 3786139641, type 5 Event Name: BEX Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 23.0.0.4959 P3: 51f84049 P4: MSVCR90.dll P5: 9.0.30729.4940 P6: 4ca2ef57 P7: 0006ccb5 P8: c0000417 P9: 00000000 P10:

Attached files: C:\Users\extras\AppData\Local\Temp\WER10CA.tmp.WERInternalMetadata.xml

These files may be available here: C:\Users\extras\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_efc0dd9b707268fe9fe72cfa94539424bdb6f9_24a351fe

Analysis symbol: Rechecking for solution: 0 Report Id: fd207de3-0246-11e3-9199-c0cb38a8ffcd Report Status: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2013-08-11T04:40:10.000000000Z" />
   <EventRecordID>47251</EventRecordID>
   <Channel>Application</Channel>
   <Computer>RMU-PC</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>23.0.0.4959</Data>
   <Data>51f84049</Data>
   <Data>MSVCR90.dll</Data>
   <Data>9.0.30729.4940</Data>
   <Data>4ca2ef57</Data>
   <Data>c0000417</Data>
   <Data>0006ccb5</Data>
   <Data>f5c</Data>
   <Data>01ce964cd7b06813</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll</Data>
   <Data>1aad1a96-0240-11e3-9199-c0cb38a8ffcd</Data>
 </EventData>

</Event>

Tried to start windows in safe mode...problem rectified and firefox getting loaded now...

Thank you for the assistance...

krishymohan
krishymohan Eieren av spørsmålet
more options

Hello...

Thank you for the suggetion...could not try it...tried starting windows in safe mode...it seems the repair process after starting windows in safe mode rectified the problem...firefox is now opening...

Thank you for the assistance...

kobe
kobe
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This is/was the problem.

  • Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll

run sfc/scannow in the command prompt as admin.

refer to: http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm