Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tried to do a clean reinstall, but cannot find/delete my old Thunderbird data--how can I completely uninstall Thunderbird on MacBook Pro with OS 10.8.5?

  • 3 svar
  • 2 har dette problemet
  • 2 views
  • Siste svar av Matt

more options

Had a bug in my Thunderbird 24.4.0 (error message stating not enough room in folders, must delete messages, etc.---but this doesn't work) and attempted to download and install a new T-bird program. I saved mail folders & addresses from my profile (in user/hank/library/caches/,metadata/Thunderbird) on a thumb drive after verifying that it was my current stuff---took an hour--- then deleted it, and also deleted the program in my Applications folder.

However, when I installed the new program, it automatically showed all my same emails, folders and data. I figured I had not removed the old stuff properly, but it was "gone"---and the error message continued to appear, keeping me from downloading messages. Obviously the newly installed Thunderbird had gotten it from somewhere, but I don't know where!

This morning I opened T-bird again, and now it seems to be working normally! Halleluja---but I realize I don't know where the stuff was stored. So my questions are: (1) How do you uninstall Thunderbird? (2) Where is the data REALLY stored?

Had a bug in my Thunderbird 24.4.0 (error message stating not enough room in folders, must delete messages, etc.---but this doesn't work) and attempted to download and install a new T-bird program. I saved mail folders & addresses from my profile (in user/hank/library/caches/,metadata/Thunderbird) on a thumb drive after verifying that it was my current stuff---took an hour--- then deleted it, and also deleted the program in my Applications folder. However, when I installed the new program, it automatically showed all my same emails, folders and data. I figured I had not removed the old stuff properly, but it was "gone"---and the error message continued to appear, keeping me from downloading messages. Obviously the newly installed Thunderbird had gotten it from somewhere, but I don't know where! This morning I opened T-bird again, and now it seems to be working normally! Halleluja---but I realize I don't know where the stuff was stored. So my questions are: (1) How do you uninstall Thunderbird? (2) Where is the data REALLY stored?

All Replies (3)

more options

Your settings and email are stored in your profile. This is separate from the program as you discovered. Under the HELP menu is a selecting Troubleshooting Information. There is a button there that shows where your profile is located.

more options

Hasanabi again here. Now Thunderbird does not work again ("Not enough disk space, etc., etc.,") and I have no idea what to do. My Mac repair guy insists that Thunderbird is hopeless and unnecessary. I see he has a point.

more options

So what is the issue. If you get an error please quote it verbatim, along with the steps you took to get there.