Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird does not prompt for a password

  • 3 svar
  • 1 har dette problemet
  • 36 views
  • Siste svar av Sander G.

more options

I had to change my email password with Verizon. In Thunderbird I went to stored password and deleted both the pop and smtp stored password. Thunderbird will not prompt for the new password so I cannot get or send my email in Thunderbird.

I had to change my email password with Verizon. In Thunderbird I went to stored password and deleted both the pop and smtp stored password. Thunderbird will not prompt for the new password so I cannot get or send my email in Thunderbird.

Valgt løsning

Hi jwassall,

Have you tried to temporarily change the name of the POP server and then change it back? This should prompt for a password.

Another method is to check if the file popstate.dat in your Thunderbird profile folder is corrupted, see http://kb.mozillazine.org/Popstate.dat#Deleting_popstate.dat

Les dette svaret i sammenhengen 👍 0

All Replies (3)

more options

Valgt løsning

Hi jwassall,

Have you tried to temporarily change the name of the POP server and then change it back? This should prompt for a password.

Another method is to check if the file popstate.dat in your Thunderbird profile folder is corrupted, see http://kb.mozillazine.org/Popstate.dat#Deleting_popstate.dat

more options

I solved it. Turns out my Norton Smart Firewall was blocking the password prompt.

more options

Thanks for getting back, good to hear you solved it.