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First firefox wouldn't update now it wont install

  • 3 răspunsuri
  • 6 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de rappin05

rappin05
rappin05
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For months now, when i started up Firefox i would get a message that it had been unable to update. Today i decided to uninstall and re install it but after it says extracting 0% the window disappears and nothing else happens.

For months now, when i started up Firefox i would get a message that it had been unable to update. Today i decided to uninstall and re install it but after it says extracting 0% the window disappears and nothing else happens.

Soluție aleasă

Hello rappin05, try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) and then see if that allows to download and install Firefox from the next full installer link

thank you

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Toate răspunsurile (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you got the standard "stub" download, could you try the "full" installer. You can get that from the following page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

I think in an earlier thread it was reported that Firefox installers include decompression technology from 7-zip. Is Windows reporting or recording any error involving 7-zip?

ideato
ideato
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Soluție aleasă

Hello rappin05, try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) and then see if that allows to download and install Firefox from the next full installer link

thank you

rappin05
rappin05 Deținătorul întrebării
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@jscher2000 Tried this, the extraction goes to the end of the bar and then the process just ends, i would have mentioned an error

@ideato Safe mode combined with the full install worked just fine, thank you. Things really do install better with nothing else going on

Modificat în de rappin05