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Firefox crashes - Can't open it at all, even in safe mode and with a new profile

  • 6 răspunsuri
  • 3 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de FredMcD

kelemvor33
kelemvor33
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I rebooted my Windows 10 compute rand now FF won't open at all. I tried safe mode, making a new profile, reinstalling, installing the beta, uninstalling/reinstalling, and rebooting twice. Nothing helps. When I run the program it instantly crashes with the Crash reporter tool.

I can't open Firefox so can't attach the troubleshooting info.

Lastest Crash IDs: Crash ID: bp-1786735a-231f-431f-8dcb-d1f192151112 Crash ID: bp-c4977e34-bb18-47c6-8d7f-7528a2151112


Thanks.

I rebooted my Windows 10 compute rand now FF won't open at all. I tried safe mode, making a new profile, reinstalling, installing the beta, uninstalling/reinstalling, and rebooting twice. Nothing helps. When I run the program it instantly crashes with the Crash reporter tool. I can't open Firefox so can't attach the troubleshooting info. Lastest Crash IDs: Crash ID: bp-1786735a-231f-431f-8dcb-d1f192151112 Crash ID: bp-c4977e34-bb18-47c6-8d7f-7528a2151112 Thanks.

Modificat în de kelemvor33

Soluție aleasă

Here are some bug reports. https://bugzilla.mozilla.org/buglist.cgi?quicksearch=Websense&list_id=12679355

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Toate răspunsurile (6)

kelemvor33
kelemvor33 Deținătorul întrebării
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Well, I see that my IDs above became hyperlinks and I then found that it listed a .DLL file in the report. Google tells me that the DLL file in question is related to Websense which is something I recently had installed on my computer.

I uninstalled Websense and Firefox now works. I'll see what happens later when I have to reinstall Websense.

Thanks.

FredMcD
FredMcD
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Websense has cause issues of late. Remove it from your system.

kelemvor33
kelemvor33 Deținătorul întrebării
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Unfortunately it's being rolled out at work so I don't really have a choice. Is there anything documented about this that I can forward to my Security guy for him to review?

FredMcD
FredMcD
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Soluție aleasă

Here are some bug reports. https://bugzilla.mozilla.org/buglist.cgi?quicksearch=Websense&list_id=12679355

kelemvor33
kelemvor33 Deținătorul întrebării
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Thanks. I just read through this long one and am checking to see if we're just using a not quite up to date version. Thanks. https://bugzilla.mozilla.org/show_bug.cgi?id=1181091

Modificat în de kelemvor33

FredMcD
FredMcD
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You can contact Websense support. We can't do anything else.