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now user and password is not correct but sending the correction to my address is useless and I can't enter the Thunderbird program to get my mail

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abcinfo
abcinfo
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Thunderbird has worked fine for many months. But when I opened the new (?) program it said my id and password was incorrect. Said It was sending the place to correct by email but I can't open the email to find the correction as I can't open the program as the id and or password is not correct.

Thunderbird has worked fine for many months. But when I opened the new (?) program it said my id and password was incorrect. Said It was sending the place to correct by email but I can't open the email to find the correction as I can't open the program as the id and or password is not correct.

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christ1
christ1
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Please explain in detail

  • what you're doing
  • what happens
  • what you expect to happen

Provide the exact error message in case there is one. Provide screenshot(s) in case it helps to illustrate the problem. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem