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password

  • 2 răspunsuri
  • 1 are această problemă
  • 6 vizualizări
  • Ultimul răspuns de Matt

stroud
stroud
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Thunderbird will not accept my password and I can't change it. Do I need to delete Mozilla Thunderbird and reinstall it. I don't like to do that as all my contacts and emails are on it.

Thunderbird will not accept my password and I can't change it. Do I need to delete Mozilla Thunderbird and reinstall it. I don't like to do that as all my contacts and emails are on it.

Toate răspunsurile (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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re :Do I need to delete Mozilla Thunderbird and reinstall it. No. It has nothing to do with the program.

Perhaps it might help if you could explain what is going on and offer a bit more info. Q: What OS are you using ? Windows 10, MAC, Linux ? Q: What version of Thunderbird are you using?

Q: What type of account are you talking about ? POP or IMAP ? Q: What server are you using ? eg: gmail, comcast etc

Post info:

  • Help > Troubleshooting Information
  • locate 'Mail and News Accounts' section
  • copy all the data and paste it into this question in the forum.

Logon to your webmail account to check the password you are using is correct. Then at least you know the password works. Q: Can you get access to webmail account via a browser?

Q: Are you trying to create/add a mail account but keep getting a password/username error ?

Q: Do you have a mail account which has been ok for a while, but suddenly you got a password error when Thunderbird tried to connect to server?

Q: Or perhaps you can receive emails ok, but when trying to send an email you got an error message ?

Please provide some information so we can understand the real issue.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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duplicated question here https://support.mozilla.org/en-US/questions/1322998 and here https://support.mozilla.org/en-US/questions/1323456

I am closing this and https://support.mozilla.org/en-US/questions/1323456. Please continue the discussion in https://support.mozilla.org/en-US/questions/1322998