new update 29.1 does not work on my computer. already uninstalled and re-installed/ rebooted my computer. how do i fix this?
this new update does not work at all on my computer. it installs fine but when you try to navigate to a webpage it just thinks about it forever and never makes it. already tired uninstalling/ re-installing. tried rebooting after installation like another thread suggested. Firefox was working fine before update and has not worked once since the update. i have internet access and all of my other browsers are working fine.
Krejt Përgjigjet (4)
hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox
yeah, when i turn off my norton smart firewall firefox works. now i just need to find out how to configure it to trust firefox so i can turn it back on
try to proceed like it's mentioned in the help article: remove all program rules for firefox in your firewall and let it detect the new program version again (unfortunately i'm not familiar with norton's software so i cannot provide any detailed steps)
You need to contact Norton for support if there are issues with their software.