Hi,

You're not alone: I found a bunch of people in the mac support forums having the same problem. Many of them seemed to successfully use these directions to remove Genieo completely.

Good luck!

Just a quick note, Mozilla and Firefox are NTO affiliated with Genieo in any way, shape or form.

Is the computer you are having trouble with a Windows Machine? If so, please do the following:

• Troubleshoot Firefox issues caused by malware
• Refresh Firefox - reset add-ons and settings

If you get a pop-up message asking to update Firefox or plugins then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

• Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
• Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

Thanks for all the responses. I fixed(I hope) by using free Malwarebytes downloaded through Cnet. Reinstalled Firefox and reset it in the safe mode. Emptied trash bin. Uninstalled files (in the past). I was advised to go to CNET and download Malwarebytes. First attempt sent me to a page full of adverts that had download on all of them and I, not knowing/understanding, took the bait! And caused me all kinds of trouble!

I hope you can make sense of it all(too much) but I believe I finally fixed it.

https://www.malwarebytes.org/

You really should not download anything from cnet aka download dot com as they are bundling unwanted adware along with legitimate programs.

http://en.wikipedia.org/wiki/CNET#Adware