Hello - I am trying to remove Bing as my default engine. I have tried all of the methods suggested on the web and nothing has worked. I tried to install the add on SearchReset suggested on Mozilla support. I've tried to download it several times but it's not showing up on my toolbar or add on manager so I'm unable to run it. Any suggestions on how to run this add on? I've tried "troubleshooting information > reset firefox" and I get an error message each time before the reset completes. I've also run a scan for malware and haven't found anything. I'm desperate to remove Bing! Thanks for your help, Allison