Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

When I try to restore my bookmarks I get the message "Unable to process the backup file."

  • 3 përgjigje
  • 14 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga sghamilton

sghamilton
sghamilton
more options

I lost my bookmarks and when I try to restore them I can see the backup files in the restore window but when I try to restore my bookmarks I get the message "Unable to process the backup file." Can you assist? Thanks

I lost my bookmarks and when I try to restore them I can see the backup files in the restore window but when I try to restore my bookmarks I get the message "Unable to process the backup file." Can you assist? Thanks

Zgjidhje e zgjedhur

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Lexojeni këtë përgjigje brenda kontekstit 👍 4

Krejt Përgjigjet (3)

FredMcD
FredMcD
more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

After the above. Restart Firefox. Then try again.

If you still can't restore one of the files, try another one.

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Zgjidhja e Zgjedhur

You can check for problems with the places.sqlite database file in the Firefox profile folder.

sghamilton
sghamilton I zoti i pyetjes
more options

Problem solved! I added the Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ add-on, ran a deep scan from the "options button within the Places Maintenance add-on" and it said my database was corrupt and would be replaced on the next Firefox start. When I restarted Firefox, all of my bookmarks were restored. Thanks for the assistance.