Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I unable to open the Firefox after installed the Java update, even after restarted the computer. FYI, I use windows 7

SFN04
SFN04
more options

After installed the Java update, I unable to open Firefox. I restarted my computer the result still the same. I use windows 7

After installed the Java update, I unable to open Firefox. I restarted my computer the result still the same. I use windows 7

Krejt Përgjigjet (2)

FredMcD
FredMcD
more options

Go to your computers Programs Folder, and remove Java. Does that fix your issue? For now, don't worry about not having it.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I don't know whether you noticed, but the Java installer pushes an add-on from Ask. If you didn't reject that, it's possible the new extension is causing issues.

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: You can start Firefox in its Safe Mode by holding down the Shift key while double-clicking your Firefox shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Will Firefox start?